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Business Telecommunications

Are you looking for industry leading telephone systems with dedicated support and services?

​Change Connect can help organisations of all sizes take advantage of the many benefits a voice over IP solution has to offer. We provide a range of IP phone solutions to suit your specific business requirements, including:

  • On-premise phone systems - Equipment located on your premises, using both traditional and IP technology

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  • Cloud-based options - Hosted solely in the cloud with minimal system hardware, maintenance or expansion costs​​

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  • Hybrid - Integrate digital and VoIP into one solution to get the best of cloud and on-premise, with a solution that blends the two together

VOIP Systems

Avaya Telephony system

The Avaya Phone System is a premium on-premise solution designed to meet the communication needs of businesses of all sizes. It combines exceptional reliability with impressive versatility, making it an ideal choice for organisations seeking a robust and scalable telephony system.

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On-premise systems like the Avaya not only deliver long-term cost efficiency, but also provide enhanced stability, security, and control—key priorities for many business operations. With the system physically located on-site, it remains fully secure and easily customisable to suit your specific requirements.


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Benefits of on premise systems:

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  • Security - On-premise phone systems are connected to a company's physical location, making them more difficult for hackers to attack.

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  • Reliability - On-premise phone systems can use traditional analog phone lines and SIP trunks, so calls can continue even if broadband fails.

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  • Flexibility - On-premise phone systems can be customized to meet a business's needs.

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  • Cost - Once the initial cost of the hardware is paid, ongoing monthly costs are usually lower.

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  • User familiarity - Employees are likely to be familiar with how to use on-premise phone systems.

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  • Call quality - On-premise phone systems can provide consistent call quality without relying on a strong internet connection.

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  • Built-in backup On-premise phone systems can use traditional analog phone lines in addition to SIP trunks.

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Cloud Based Telecoms

Horizon Hosted System

The Horizon Hosted Phone System is a cutting-edge, cloud-based communications solution designed to transform the way your business connects and collaborates.

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Leave outdated phone systems behind and unlock the power of streamlined, reliable, and cost-effective communication. Because Horizon operates entirely in the cloud, it significantly enhances your business's capabilities, boosts reliability, and elevates the customer experience.

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With Horizon, you can maximise your return on investment, enhance customer satisfaction, support flexible working to retain top talent, and drive operational efficiency—all while saving time and reducing costs.

 

Benefits of moving to the cloud:

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  • Save time and money with no onsite hardware to manage and maintain.

  • Central administration via an easy to use web portal to make operational changes in real-time.

  • Predictable per user, per month charging model.

  • Improved business continuity with call routing easy to change based on dynamic business requirements.

  • No risk of obsolescence.

  • No single-site dependency allowing calls to be routed to office, home or remote workers.

Microsoft Teams

Microsoft Teams is Microsoft’s all-in-one communication and collaboration platform, designed to streamline teamwork and boost productivity across your organisation.

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Fully integrated with the Microsoft 365 (formerly Office 365) suite, Teams combines chat, video conferencing, file sharing, and app integration into a single, user-friendly interface. It also supports third-party solutions, such as Gamma’s Direct Routing, enabling seamless external calling through Microsoft Teams.

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As the modern replacement for Skype for Business (formerly Microsoft Lync), Teams offers a more advanced and feature-rich experience—positioning itself as a strong competitor to platforms like Slack.

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Key Features:

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  • High-quality audio, video, and web conferencing

  • Real-time collaborative file sharing within Microsoft 365 apps

  • Calendar integration for streamlined scheduling

  • Instant messaging with support for GIFs, emojis, and memes

  • Flexible integration with multiple third-party apps, including Gamma’s Direct Routing

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Head Office 
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4 Kings Court
Newcommen Way
Colchester
CO4 9RA
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Tel: 0207 096 4241

Thurrock Office​
​
DS House​
London Gateway
Stanford Le Hope 
Essex
SS17 0ah

Tel: 01375 800241

London Office​

Highland House, â€‹
The Broadway,
London,
SW19 1NE

Tel: 01728 441005

Suffolk Office​

B20 Base Business Park
Rendledsham,
Suffolk,
IP12 2TZ
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Tel: 01728 441005

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